About Mychar
What is Mychar?
Mychar is a platform where you can chat with AI-generated characters. The characters are fictional AI personalities — they are not real people.
Are the characters real?
No. They are fictional, AI-generated personalities. They have no real-world existence, feelings, or commitments.
Is Mychar safe for children?
No. Mychar is strictly for adults aged 18 and over.
Is Mychar a substitute for therapy or professional advice?
No. Mychar is entertainment software and is not a substitute for healthcare, mental health support, or any professional service. If you need support, please contact a qualified professional.
Account
How do I create an account?
Open the app, choose Sign Up, and provide either an email or use a social login.
How do I change my email address?
Email change is currently handled through support. Email `info@mychar.io` with your old and new email addresses for assistance.
How do I delete my account?
See the article "How do I delete my account?".
Subscription & Payments
How much does premium cost?
Subscription prices are shown in the app or on our website at the time of purchase. Prices may vary by region and platform (Apple, Google, Web).
How do I cancel my subscription?
See the article "How do I cancel my subscription?".
Can I get a refund?
See the article "Refund Policy".
Why was I charged?
If your subscription was active, a renewal charge is expected at the end of the billing period. If you believe the charge is in error, see "I was charged unexpectedly".
Chat & Features
How many messages can I send per day on free?
Free users have a daily message limit. Premium subscribers have higher limits.
What are gems?
Gems are Mychar's in-app currency. You can use them to send gifts to characters or for voice calls. Gems are earned through subscriptions or purchased directly.
Can I create my own character?
Yes — premium users can create custom AI characters with chosen appearance and personality traits.
Privacy & Safety
Do you store my conversations?
Yes — chats are stored on our servers so you can resume them. See our Privacy Policy for retention details.
How do I report inappropriate content?
See the article "How to report inappropriate content".
If your question is not here, contact `info@mychar.io`.