Voice calls: how they work and how they're billed – MyChar

You can have real-time voice calls with characters. Calls are billed per minute, in gems.

Starting a call

Open a chat and tap the call button. Before connecting, the app checks your gem balance — if it is too low to start a call, you'll be prompted to top up.

During the call

Gems are deducted based on call duration.
If the call is interrupted (incoming phone call, app minimized), billing pauses or the call ends — you are not charged for time you couldn't talk.

When the call ends

The call ends when you hang up, or automatically if the connection drops or your gem balance runs out. Charges stop when the call ends — an interrupted or dropped call does not keep consuming gems.

Billing questions

If you believe you were charged gems incorrectly for a call, email info@mychar.io with your account email and the approximate time of the call.