Contact channels
- Email:
info@mychar.io— the fastest way to reach us for any topic - Help Center: you're here! Many questions are answered in these articles.
- In-app reporting tools for content issues
Tips for a fast resolution
Use a clear subject line so your request reaches the right team immediately:
- "Refund request" — refunds (include receipt + account email)
- "Cancel my subscription" — web cancellations
- "Unexpected charge" / "Duplicate charge" — billing
- "Premium not active" — access issues
- "Change my email" — account changes
Always include the email address on your account — it's how we find you.
Response times
We typically reply within 1–3 business days. Billing and refund inquiries can take up to 5 business days to investigate fully. We answer every message.