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When you purchase on our website, your payment method is securely stored by our payment provider (Stripe) so renewals and future purchases work smoothly. You can have it removed at any time.Website...

If you started a free trial, you will be charged automatically when the trial ends, unless you cancel at least 24 hours before the trial end date. This is shown at the time you start the trial.How ...

Yes. All MyChar subscriptions renew automatically at the end of each billing period (for example monthly), until you cancel. This keeps your premium access uninterrupted.How to check your renewal d...

Seeing two charges? The most common cause is two active subscriptions on different platforms — for example, one started in the app (Apple or Google) and another on the website. Because each platfor...

If you purchased gems but your balance did not update, try the following:1. Restart the app or refresh the pageBalances usually update instantly, but a restart forces a refresh.2. Confirm the purch...

Gems are MyChar's in-app currency. You have a single gem balance linked to your account — it is shared across the app and the website, so gems purchased on one platform are available on the other w...

When you ask a character for a photo or video, the content is generated by AI in real time. Most requests arrive within seconds, but sometimes generation can fail or take longer than expected.How p...

MyChar is a platform where you can chat with AI-generated characters. Each character is a fictional AI personality with its own appearance, style, and way of talking — created for entertainment and...

If you have an active subscription but cannot access premium features, please try the following:1. Confirm your subscription is activeApple: Settings → [Your Name] → Subscriptions → MycharGoogle Pl...

You can delete your Mychar account at any time. Account deletion permanently removes your personal data, subject to legal retention obligations.How to delete1. Open the Mychar app2. Go to Settings3...